Privacy policy

Protection of your personal data

As part of the use of its services and in particular the services accessible on its website, mobile site and mobile applications, Le Laboratoire EffiNov Nutrition, in its capacity as data controller, may collect and process personal data about you.  

The EFFINOV NUTRITION Laboratory is committed to respecting the privacy rules of its customers, prospects and visitors to its various websites and their mobile versions :
www.laboratoire-effinov.fr
www.effinov-nutrition.fr
www.effinut.fr
www.nutrialys.fr

All processing of personal data carried out within the framework of accessible services complies with the applicable local regulations on the protection of personal data and in particular the provisions of the law «data processing and freedoms» of 6 January 1978 as amended and the General Data Protection Regulation (EU Regulation 2016/679) or «GDPR».

Laboratoire EFFINOV NUTRITION is responsible for the processing of your personal data

In order to ensure the proper application of these rules,
The EFFINOV NUTRITION Laboratory has appointed a data protection officer who is the privileged relay of the National Commission of Informatics and Freedoms (CNIL).
The EFFINOV NUTRITION Laboratory also implements appropriate internal procedures to raise awareness among its employees and ensure compliance with these rules within its organization.

What are EFFINOV NUTRITION’s commitments regarding the protection of personal data ?

LThe EFFINOV NUTRITION Laboratory is committed to ensuring a high level of protection of the personal data of its customers, prospects, users of its various websites and their mobile versions and any other person whose personal data it processes. 

The EFFINOV NUTRITION Laboratory undertakes to comply with the regulations applicable to all the processing of personal data that it implements. In particular, the EFFINOV NUTRITION Laboratory is committed to the following principles:
• Your personal data is processed lawfully, fairly and transparently;
• Your personal data is collected for specific, explicit and legitimate purposes and is not subsequently processed in a manner incompatible with those purposes;
• Your personal data is kept in an adequate, relevant manner and is limited to what is necessary for the purposes for which it is processed;
• Your personal data is accurate, up-to-date and all reasonable steps are taken to ensure that inaccurate data, for the purposes for which it is processed, is erased or rectified without delay.

The EFFINOV NUTRITION Laboratory implements appropriate technical and organizational measures to ensure a level of security adapted to the risk inherent in its treatment operations, meet regulatory requirements and protect the rights and data of data subjects at each stage of the customer relationship, prospects.

Finally, The EFFINOV NUTRITION Laboratory undertakes to respect any other principle that is required in relation to the applicable regulations on the protection of personal data, and more specifically concerning the rights granted to data subjects, the retention periods of personal data and the obligations relating to cross-border transfers of personal data.

 What is the purpose of the data that may be collected by the EFFINOV NUTRITION Laboratory ?

1. Means of collecting your data

As part of our relations, you may communicate your personal data to us by various means and in particular on our various websites and their mobile versions during your visits to our sites, orders, requests for information, by completing the various collection forms, when subscribing to the e-newsletter, when creating a customer account, when you post comments on our social media pages, when you make any contact with Le Laboratoire EFFINOV NUTRITION or when you transmit your personal data to us in any other way.  

2. Processing purposes and legal bases 

Your data is mainly used for the purpose of ordering products, providing specific services or services: prospecting, loyalty, nutritional assessments, training, commercial information, satisfaction surveys via our service provider www.societe-des-avis-garantis.fr, organisation of competitions via our service provider www.spreadfamily.fr, new services and products to meet your needs, statistical studies, recruitment, after-sales service, processing your requests and/ or complaints...

In addition to the cases where your consent has been obtained (in particular to provide you with personalised offers), the processing of your data for the various purposes mentioned above is particularly necessary:

• to ensure the proper execution of your orders,
• for the legitimate interests pursued by Le Laboratoire EFFINOV NUTRITION (including developing new services and offers, improving our loyalty programs, improving our customer service, etc.).

In particular, your data is used:

• to allow you to benefit from all the services available on its various websites and their mobile versions: creation of a user account, e-newsletter, management of its customer account, complaint, management of loyalty programs, etc.,
• to enable you to browse our websites,
• to best match our information, notifications, offers and other forms of services to your interests,
• to be enriched by sharing certain information with privileged business partners in order to improve our knowledge of your interests and allow us to send you offers and other forms of personalized services (subject to your prior consent when required and compliance with your right to object, in accordance with the applicable rules on commercial prospecting),
• for the settlement of your orders

How long is your data stored ?

The EFFINOV NUTRITION Laboratory undertakes to keep your personal data for a period not exceeding that necessary for the purposes for which they are processed. In addition, Laboratoire EFFINOV NUTRITION stores your personal data in accordance with the retention periods imposed by applicable laws in force.

These retention periods are defined according to the processing purposes implemented by the EFFINOV NUTRITION Laboratory and take into account the applicable legal provisions imposing a precise retention period for certain categories of data, any limitation periods applicable and recommendations from the CNIL concerning certain categories of data processing (for example, Deliberation No. 2016-264 of 21 July 2016 amending a simplified standard concerning the automated processing of personal data relating to the management of customers and prospects (NS-048), storage of cookies for 13 months as recommended by the CNIL, etc.).

Who can access your personal data ??

 1. Recipients of your data
The data collected on the various websites of the EFFINOV NUTRITION Laboratory, and their mobile versions, may be communicated to our service providers in the context of the performance of all or part of the services referred to abo

2. Data transfers outside the European Union
The EFFINOV NUTRITION Laboratory does not transfer data outside the European Union.

How to exercise your rights ?

In accordance with the applicable regulations on the protection of personal data, you can, at any time, exercise your rights of access, rectification, deletion of data concerning you and your rights of limitation and opposition to the processing and portability of your personal data.

In addition, any minor at the time of collection of their personal data can obtain the erasure as soon as possible.

If you do not have an adequate return, you can lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL), the supervisory authority in charge of compliance with personal data obligations in France.

These rights are exercised by mail to the following address : 

EFFINOV NUTRITION Laboratory
Data Protection Officer/ YLG
9 Rue de la Cardonnière
56,100 LORIENT
France

Or by email : administration@effinov-nutrition.fr

In this context, we kindly ask you to accompany your request with the elements necessary for your identification (name, first name, email) as well as any other information necessary to confirm your identity.

For certain specific services, these rights may be exercised directly online (management of your user account > personal information, etc.).

If you are not satisfied with the way in which your personal data has been processed, you have the right to contact the Office of the Data Protection Commissioner «Information Commissioner’s Office» (www.ico.org.uk/concerns).

You also have the right to object to the processing of your personal data for marketing purposes. Where required by law, your data will only be used for prospecting purposes by electronic means after obtaining your explicit consent.
In addition, if you no longer wish to receive an electronic newsletter from the EFFINOV NUTRITION Laboratory by e-mail, you can click on the unsubscribe link at the bottom of each communication.

The collection of certain personal data is essential to allow access to certain services or services. You may of course exercise your right to object to the collection and processing of this data, but this may make it impossible to benefit from these services or services.

Cookies

In order to constantly improve the quality of the services offered on the site and their adequacy with your expectations, the EFFINOV NUTRITION Laboratory is likely to use «cookies», text files used to identify your device when you connect to one of our websites.

The deposit of cookies or trackers in your terminal (computer, tablet, smartphone, etc.) allows the EFFINOV NUTRITION Laboratory to collect personal information and data. Depending on your choice of device settings, cookies allow in particular :
• use the main features of our websites,
• optimize the proper functioning of our websites and detect any technical problems,
• remember your choices and preferences and customize your user interface,
• to compile statistics for the purpose of traffic management and the use of the various components of the different websites of the EFFINOV NUTRITION Laboratory to improve the ergonomics of our websites and the interest of information, products and services offered,
• Evaluate the effectiveness of our advertising campaigns by counting and evaluating the number of sales and clicks based on our advertising investments
• know the content of the pages you visit, the product searches you perform, the information you have chosen to share when registering on other sites, the pages and websites you may have visited,
• share information on social media.

Depending on the choice of settings regarding the use of cookies, some trackers may be issued or read by third parties (advertising providers, communication agencies, etc.) when you browse the various sites of the EFFINOV NUTRITION Laboratory.

At any time, you are given the opportunity to adjust your cookie settings. For more information on the use of cookies by the EFFINOV NUTRITION Laboratory, please consult cookie management policy.

Regarding Google, we invite you to read more about the policy of the Terms of Use of your data and the privacy rules of Google.

IT security/ Secure transactions

Ensuring the security and confidentiality of the personal data you entrust to us is a priority for Le Laboratoire EFFINOV NUTRITION. We thus implement all the technical and organizational measures that are useful, in view of the nature, scope and context of the personal data you communicate to us and the risks presented by their processing, to preserve the security of your personal data and, in particular, to prevent any accidental or unlawful destruction, loss, alteration, disclosure, intrusion or unauthorized access to such data. You are thus assured of ordering products/ services in complete confidentiality and security.

We offer a secure online payment system using the latest technology.

The security and confidentiality of personal data are based on the best practices of each. That is why we invite you not to communicate your passwords to third parties, to always log out of your profile and account and to close your browser window after your visit to our sites, especially if you access the internet from a computer station shared with others.
This will prevent other users from accessing your personal information.

Contact

If you have any questions that have not been addressed, you can contact our Data Protection Officer.
Send us an e-mail to :
contact@effinov-nutrition.fr
or write to us at :
RGPD Manager, YLG
EFFINOV NUTRITION,
9 Rue de la Cardonnière
56 100 LORIENT - FRANCE

Modifications

 The EFFINOV NUTRITION Laboratory reserves the right to adapt the personal data protection policy and undertakes to inform you on its website of changes or supplements.
This version was developed on May 15, 2018.